Nowadays, companies went from having just one channel of communication with their clients to having several channels.
Thanks to new technology, channels such as social media, chats, and e-mail, have gained just as much importance as traditional channels of communication (face-to-face and phone).
Because of these factors, it’s necessary for all businesses to now count with an ally that permits them to integrate all of these channels and allow them to be managed in a standardized way, through measures that help them control and optimize all contact that is generated with their clients.
COS can assure you that we have insurmountable management skills with this kind of integration, guaranteeing an optimized level of satisfaction with your clients through all interactions that we have with them.
Multichannel services that we offer include:
- Inbound and Outbound calls
- Client Retention and Loyalty
- PQRS management and Follow-up
- Medical Appointment Scheduling
- Technical Support
- Document management
- Satisfaction Surveys
- Virtual and Face to Face Assistance
- Social Media Analytics
- Database updates
- Delivery order taking