Business Administrator with a Master degree in Telecommunications Business Management and Negotiation. Felipe has more than 13 years of experience in the contact center and BPO industry, occupying leadership positions in multiple companies and generating more than 8,000 jobs today.

“I develop, together with my collaborators and work groups, results that allow us to grow professionally and personally, achieving goals and challenging objectives”

Alejandro is a Business Administrator with a Master  degree in Corporate Finance. He has participated in the assembly and development of different entrepreneurship projects and has more than 30 years of experience in companies of multiple sectors such as insurance, financial, legal, among others. Alejandro actively participates in the continuous improvement of strategic processes, leading the efficient development of the company’s businesses.

Edwin is a Business Engineer, with a major in Marketing Management, Digital Transformation and Project Management. He has more than 17 years of experience generating comercial, marketing and customer service strategies. Edwin is responsible for the effective development of opportunities and leads for all business lines and also for the strategic management of the coporate customer experience.

Contact: edwin.zamudio@cos.com.co

Maria Camila is an International Business Management professional with experience in the management of Spanish, Portuguese and English speaking corporate clients. Her career in different countries has contributed to her training as an expert professional in understanding different markets and development of products tailored to each client. At COS, her mission is to continue expanding the value offer to new territories to contribute to the growth of the company. 

Contact: maria.o@cos.com.co 

Pablo, a Systems Engineer with more than 6 years of experience in COS. Pablo has knowledge and experience in telecommunications, networks, infrastructure, security, design and project planning. His versatility and understanding of the needs of our clients produce great results due to his curiosity to always be at the forefront creating and developing technological solutions that optimize the operations of our partners.

Sol is a Public Accountant and Specialist in Tax Law and Financial Management with emphasis on project and company valuation. Sol has more than 16 years of experience leading areas of treasury, financial resources, financial and accounting auditing, projection of macro-economic indicators, control of expense management, cash flow management, portfolio, billing, reporting, purchasing and logistics. Her career at COS is characterized by her good performance in the improvement of processes, optimization, maximization and negotiation of financial resources.

Karen is a psychologist specialized in Corporate Psychology and Occupational Health and Safety. With more than 10 years in human resources areas, leading processes of recruitment and selection, hiring, occupational health and safety, nursing, personnel retention and communications. Today, Karen is a member of the Board of Directors of Mesa Sectorial of Sena, member of the of Mesa Sectorial of Sena and member of the Colombian Association of Contact Centers (BPRO). Her career at COS stands out for attracting, strengthening, managing, retaining and improving the human resources quality of life and the creation of new spaces, projects and agreements focused on labour welfare.

Andrés is a Social Communicator and Journalist with emphasis on organizational communications. Andrés has 16 years of experience in the BPO sector managing areas of Personnel Selection, Training, Quality and Operations. He is in charge of implementing operational processes, corporate induction, training plans, performance evaluation, culture and organizational climate studies, and comprehensive technological solutions that impact the company’s human talent.

Luis is an Industrial Engineer specialized in comprehensive project management. His career at COS has allowed him to develop and lead different projects such as the opening of the Barranquilla headquarters, where he served temporarily as Operations Manager for said city. Today, Luis is responsible for ensuring that the promise of value is fulfilled from the beginning with the aim of strengthening and building long-term relationships with our partners.

Juan is an Industrial Engineer with more than 14 years of experience in the BPO and Call Center business in Colombia. His mission is to develop strategies for the fulfillment of the different KPI’s, serving clients from multiple sectors (Financial, Insurance, Health and Telecommunications). His knowledge in the implementation of Inbound, Outbound and F2F campaigns, specialized focus on Sales, Service and BackOffice, have achieved campaign growth by up to 300%, maintaining excellent service quality standards.