OUR SERVICES

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Contact Center

 

Our experience in contact services with millions of users allows us to recognize how to simplify, secure and make the process profitable. We use technological and multi-channel tools to efficiently reach our clients, maintaining security and privacy standards in accordance with the regulations of each territory. At COS, we are committed to creating intelligent interactions by performing automated prioritization and routing through the identification of emotions that need immediate attention.

AREAS OF APPLICATION

Customer Service

Survey Implementation

General Information Line

Data Updating

Multi-channel

Loyalty Building

Customer Journey Design

Help Desk

OTHER SERVICES

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Specialized Health Services

Our special services are focused on the accompaniment of cases related to COVID 19 and General Services of Health providers.

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Delinquent portfolio management

From preventive portfolio stage to legal procedure portfolio stage. We are leaders in negotiating and reducing delinquency levels without mistreating the end user.

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human-resource-management

The search, hiring and management of specialized and suitable human talent for each position can be costly and risky for some companies. We’ve got you covered!

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Sales

We prioritize the buyer’s experience to enhance the results and loyalty levels of our partner’s brand.

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Technological Solutions

Having an in-house development factory allows us to create versatile solutions and automate repetitive tasks so that human resources can focus on the tasks that require a higher level of analysis.

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Backoffice

Each process is different, and therefore, the technology and strategy that we apply to optimize each process is 100% flexible and based on each phase or cycle of the operation.

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Contact Center

La combinación de la omnicanalidad con un servicio al cliente adecuado es fundamental para alcanzar resultados efectivos y satisfactorios en cualquier tipo de interacción con los usuarios de nuestros aliados.

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