Terms and Conditions

Colombian Outsourcing Solutions is a legal entity in private law, located mainly in 43 # 17- 47, Bogotá Colombia. Identified with TIN 900292245-4 Phone : 4863290 Mail: protecciondedatos@cos.com.





The policies that are adopted are regulated above all by the principles of data management, which constitute the general framework that will be respected by the Financial Superintendence of Colombia in the processes of collection, use and processing of data of the owners of the information. The guiding principles are those indicated in article 4 of Law 1581 of 2018, namely:


The personal data processing activity carried out by COS (Colombian Outsourcing Solutions) or to which it has access, will obey a legitimate purpose in accordance with the Political Constitution of Colombia, which must be informed to the respective personal data owner.


Data processing is a regulated activity, which must be subject to current and applicable legal provisions governing the subject.


The processing of personal data can only be carried out with the prior, express and informed consent of the Owner. Personal data cannot be obtained or disclosed without prior authorization, or in its absence, by legal or judicial mandate that relieves consent.


The information subject to the processing of personal data must be truthful, complete, exact, updated, verifiable and understandable. The processing of partial, incomplete, fractioned or misleading data is prohibited.


In the processing of personal data, COS will guarantee the Owner its right to obtain at any time and without restrictions, information about the existence of any type of information or personal data that is of interest or ownership.


The processing is subject to the limits that derive from the nature of the personal data, the provisions of the law and the Constitution. In this sense, the processing can only be done by persons authorized by the owner and / or by the persons provided by law. Personal data, except for public information, may not be available on the Internet or other means of mass dissemination or communication, unless the access is technically controllable to provide a restricted knowledge only to the owners or authorized third parties.


The information subject to processing by the COS (Colombian Outsourcing Solutions), shall be handled with the technical, human and administrative measures that are necessary to grant security to the records avoiding their adulteration, loss, consultation, unauthorized or fraudulent use or access.


All those who, in COS, manage, update or have access to information of any kind found in Databases, are obliged to guarantee the reservation of the information, for which they undertake to conserve and maintain strictly confidential and not disclose to third parties, all the information that they come to know in the execution and exercise of their functions; Except in the case of activities expressly authorized by the data protection law. This obligation persists and will be maintained even after the end of the relationship with any of the tasks that the Processing comprises.



Without prejudice to the exceptions provided for in the Law, in the processing of personal data of the owner, the prior and informed authorization of the latter is required, which must be obtained by any means that may be subject to subsequent consultation.

The owner’s information authorization will not be required in the following cases: a) Then the information is required by a public or administrative entity or by legal mandate b) When data are of public nature. c) Cases of medical or sanitary emergency. d) When the information processing is authorized by law for historical, statistical or scientific purposes.


Processing and purpose.

The processing of the personal data of employees, candidates, suppliers, former employees, contractors, or of any person with whom COS has established a permanent or occasional relationship, will be carried out within the legal framework that regulates the matter and by virtue of its corporate purpose, those that COLOMBIAN OUTSOURCING SOLUTIONS S.A.S deems necessary for the compliance of the mission of the company.

The processing of personal data may be carried out through physical, automated or digital means in accordance with the type and form of collection of personal information.

In any case, personal data may be collected and processed to:


Sensitive Data

The Owner has the right not to provide any sensitive information requested by Colombian Outsourcing Solutions related, among others, to data regarding their racial or ethnic origin, membership of trade unions, social or human rights organizations, political, religious, sex life, or health records, unless required for the exercise of their legal functions or when there is an order from administrative or judicial authority.


Owners’ rights

In accordance with the provisions of article 8 of Law 1581 of 2012, owners may:


Obligations of the Company


Rights of children and adolescents.

In the processing of personal data, respect for the prevailing rights of minors will be ensured.

The processing of personal data of minors is prohibited, except for those data that are of a public nature, and in this case the processing must comply with the following parameters:

Law 1581 of 2012. Article 10. Cases where authorization is not required. The authorization of the owner will not be necessary in the case of: a) Information required by a public or administrative entity in the exercise of its legal functions or by court order;


Requests and inquiries.

Requests, queries, requests, complaints or claims must be escalated to the protecciondedatos@cos.com., which must contain at least the following information: identification number, clear description in the subject of the mail, summary of the facts, address, annexes as evidence as required.


Response of requests and queries.

The consultation of petitions, complaints, claims, correction, updates or deletion of data must be submitted in writing or by email, according to the information contained in this document. To: protecciondedatos@cos.com.

The answers will be answered within a period of ten (10) business days counted from the date of receipt of the respective request in the aforementioned mail. When it is not possible to respond to the query within this term, the interested party will be informed, stating the reasons for the delay and indicating the date of the query, which in no case may exceed five (5) business days following the expiration of the first period.

If more information is required within two (2) business days, the sender will be replied to the receipt of the mail or if it is necessary to obtain more information regarding the escalated request.

If the continuous requirement is incomplete, the interested party will be required to correct the failures within five (5) days after the claim is received.

After two (2) months from the date of the request, without the owner submitting the required information, it shall be understood that the claim has been abandoned.

Once the complete claim has been received, a tag stating “management in process” and the reason for it will be included in the database, within a term not exceeding two (2) business days. This tag must be maintained until the claim is responded.


COS chat information

Colombian Outsourcing Solutions SAS informs that the personal data that could be provided by the user on his behalf and in the content of the conversations, will be treated solely and exclusively for the management and correct functioning of the chat, through a third party in charge of the development of the chat platform, being able to store the information temporarily. For the exercise of habeas data rights, the owner or legal representative can write to protecciondedatos@cos.com.

The user is solely responsible for the disclosure of information in the chat.


Web page

By accepting the legal terms and conditions, I state that I know and authorize in a prior, express and informed manner Colombian Outsourcing Solutions SAS, its subsidiaries and related parties, so that my personal data can be stored and used in order to achieve efficient communication during the present procedure or activity and I authorize in the same terms, that said information may be treated in accordance with the provisions of Law 1581 of 2011 and its Regulatory Decrees, in order to receive information about its products, services, offers, vacancies, promotions, alliances, studies and content.

I have also been informed about the policy for the protection of personal data available on this site, which includes the consultation and claim procedures that allow me to make effective my rights to access, know, consult, rectify, update, and delete data, and any request regarding personal data can be communicated through: protecciondedatos@cos.com. The databases administered by COS will be maintained indefinitely, as long as it develops its corporate purpose, and as long as it is necessary to ensure compliance with legal obligations, particularly labor and accounting, but the data may be deleted at any time at the request of the owner, as long as this request does not contradict a legal obligation of Colombian Outsourcing Solutions or an obligation contained in a contract between COS and the owner.