BPO services are currently well placed in Colombia thanks to the development of Call Center businesses that are currently growing within the country. In Colombia, we count with a team of qualified workers who are also highly experienced in customer service, gaining more momentum every year within the Colombian economy. In all of these cases, BPO services have given an added value to many businesses out there that have seen their third category Call Center services become a first level Contact Center. This phenomenon is happening at a global level and it has favored many Hispanic speaking countries that use Telemarketing businesses in Colombia as their primary Call Center service. During the last few years, Bogota Call Center business have developed new business models which have allowed us to implement Bilingual Call Center services that we have proliferated and benefited not only our company but our workers, moving us a big step forward in regards to quality and service within our Telemarketing, Call Center and Contact center solutions.
Telemarketing businesses have become 21st century businesses, where all technological resources are taken advantage of in order to obtain the maximum performance possible for a company. The appearance of various outsourcing services in Colombia have become a deal that today allows many Telemarketing companies and companies in general to look to outsourcing certain services they offer. All of these factors have favored the growth of Contact Centers in Colombia greatly, named this way for carrying out a superior level in relationships with clients.